Info: Is The Customer Always Right? News Update

Last week I made an early morning trip to a seminar/book promo breakfast to promote my web site. After putting out flyers all over the place I took a moment to step in to the facility and caught a few moments of a morning with Jack Welch, the former CEO of GE.As I stepped through the door, a question and answer session was in progress. A woman stepped up to the microphone and asked “Is the customer always right?”